Introduction

Welcome to https://simonatours.com ("Website"), operated by Simona Tours ("we", "us", or "our").

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Website or use our services.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

Information We Collect

Information You Provide Directly

When you fill out forms on our Website (such as the contact form or the review form), we may collect the following personal data:

• Contact information: first name, last name, email address, phone number and country code
• Inquiry details: message content, preferred contact method (email or phone), referral source
• Tour preferences: selected tour, travel dates, number of participants, destination
• Company information: company name (if applicable, for corporate event requests)
• Review data: star rating, review text, country of origin

Information Collected Automatically

When you visit our Website, certain information is collected automatically:

• IP address: used for security verification (CAPTCHA) and fraud prevention
• Browser and device information: collected through standard web server logs
• Usage data: pages visited, search queries performed on the Website

How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries: processing contact form submissions and booking requests
• To manage reviews: displaying approved tour reviews on our Website
• To send communications: confirmation emails, booking follow-ups, and responses to your messages
• To ensure security: verifying form submissions through CAPTCHA to prevent spam and abuse
• To improve our services: analyzing usage patterns to enhance the Website experience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: when you submit a form, you explicitly consent to the processing of your data by accepting this Privacy Policy
• Legitimate interest: for security measures, fraud prevention, and Website improvement
• Contractual necessity: when processing is required to fulfill a booking request or respond to an inquiry

Data Storage and Third-Party Services

We use the following third-party services to operate our Website and process your data:

• Cloudflare (United States): website hosting, content delivery, and security services including CAPTCHA verification (Cloudflare Turnstile). Cloudflare may process your IP address and browsing data. Cloudflare Privacy Policy
• Supabase (United States): secure database hosting for storing contact form submissions, booking requests, and reviews. Supabase Privacy Policy
• Brevo (France): transactional email delivery for sending confirmation and notification emails. Brevo Privacy Policy

All third-party providers are selected for their compliance with applicable data protection regulations and maintain appropriate security measures.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Contact form submissions and booking requests: retained for the duration necessary to process your inquiry and for a reasonable period thereafter for follow-up purposes
• Reviews: retained for as long as they remain published on the Website, or until you request their removal
• Security logs: retained for a limited period as required for fraud prevention and security

Your Rights

Under applicable data protection laws, you have the following rights:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data ("right to be forgotten")
• Restriction: request that we limit the processing of your data
• Data portability: request your data in a structured, machine-readable format
• Objection: object to the processing of your data based on legitimate interest
• Withdraw consent: withdraw your consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected].

Cookies

Our Website does not use cookies for tracking or advertising purposes. Cloudflare may use strictly necessary cookies for security and performance (such as bot detection). These cookies do not track your browsing activity across other websites.

Children's Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at [email protected] so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last modified" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Simona Tours

Email: [email protected] Website: https://simonatours.com